Low Temperature Delivery

Delivery Arrangement

FOOD U MALL uses our own -18°C frozen trucks for delivery.

Free delivery for orders (after discount) of HK$600 or above.

Delivery fee of HK$40 will be charged for orders (after discount) below HK$600.

Delivery fee of HK$60 will be charged for orders (after discount) below HK$400.

An additional delivery fee of HK$100 or above will be charged for express orders, subject to confirmation with customer service in advance.

Delivery Service Process

Deadline for dailv orders: 10:00 am

After receiving the order, our customer service colleagues will contact the customer during the noon period to confirm the delivery date and time.

Delivery will be arranged 1-2 business days after confirming the delivery time.

Deliverv Areas

Hong Kong, Kowloon, and New Territories.

Note: Delivery service is not available in some areas of the New Territories and outlying islands (except for Tung Chung, Ma Wan, and Discovery Bay).

Deliverv Dates

Mondav to Sundav.

Delivery Time

  • Time Slot A: 09:00 - 13:00
  • Note: No time slot deliver on Sundavs and public holidavs.

Our driver will call the customer 30 minutes to 1 hour before delivery. Please ensure that someone is available to receive the goods during the selected time slot. Specific delivery times cannot be specified.

Pavment Methods

Credit card (Visa/MasterCard/JCB), FPS (Fast Payment System).

Order Changes

Please contact FOOD U MALL b phone/email at least 24 hours before the order is shioned. For orders scheduled for deliver on Mondav. please contact FOOD U MALL by phonelemail on Saturdav prior to shipment. All orders that need to be modified must be confirmed br phone/email with FOOD U MALL to ensure that the order can be changed. Hotline: 9469 4469; Email: foodumallhk@foodumall.com.

Customer Enquiries

Customers must check the goods themselves upon receipt. If there is any problem with the purchased food, please contact our company within 24 hours after receipt. Customers can call the hotline at 9469 4469 or email us at foodumallhk@foodumall.com.


Due to safetv issues. our delivery drivers may not be able to deliver to designated residential units or buildings, and can onlv make deliveries at the lobby entrance or roadside. We apologize for an inconvenience caused.